Perform Maintainence tasks generated two different request Items for a Single Plan

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

I’m running one workflow where I’m clicking an QuickLink and then form Populate.
I filled the form then once I clicked the Submit button , Provisiong takes Places.
I run Perform Maintainence task to run the Provision but I can see in Track My Request that Two different request Item got created and out of which one is going ahead and one showing as Waiting Only.
I don’t what it is showing two request and How can I solve this issue?

2

@sbhagat
Share your workflow that triggers on quick link form submission, might be you are calling LCM provisioning twice

3

Hi @sbhagat,

Check the below

  1. Ensure that only one workflow is triggered by the QuickLink. Review the workflow steps to confirm they are correctly linked.
  2. Investigate if different request types are being generated inadvertently. This might happen if conditions in the workflow.
  3. Utilise the logs (enable debug logging) and “Track My Request” feature to identify why one request is waiting. It may provide insights into any pending approvals or errors in processing.
4

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