I have configured Oracle NetSuite Saas connector for account creation and access request. When I’m trying to assign the entitlement to user who already has Oracle netsuite saas account is failing with below error:
[ConnectorError] {ExceptionType=sailpoint.connector.InvalidConfigurationException, LocalizedMessage=openconnector.InvalidConfigurationException: [ InvalidConfigurationException ] [ Possible suggestions ] There could be possibility of NetSuite server is down, please try again after some time. [ Error details ] The server encountered an unexpected error while contacting target system. Please check the logs.An object named ‘Exeception occurred in getEmpDetailUsingInternalId UNEXPECTED_ERROR:An unexpected error occurred. Error ID: m9r4gi5y18th8yzqh4dq2’ was not found.} (requestId: f196158a5d614236a4dee764cc9bb4f2)
Has anyone seen this before? Please provide the guidance.
I also have faced this kind of issue then from the NetSuite documentation i got to know NetSuite connector only supports some limited attributes which you can check here.
If you are passing attributes which is not available here it won’t work. You need to contact SailPoint product team for this.
@princes I’m getting below error which account provisioning. I have added the policy same as the documentation, still it isn’t working.
[ConnectorError] {ExceptionType=sailpoint.connector.ConnectorException, LocalizedMessage=openconnector.ConnectorException: [ ConnectorException ] [ Error details ] The server encountered an unexpected error while contacting target system. Please check the logs.An object named ‘Exception occurred in setEmployee USER_ERROR:Please enter value(s) for: EECEEID’ was not found.} (requestId: f8a5ae70d68e4d708949f8f02c396025)