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Is there a list of default, OOTB notifications that are fired in Identity IIQ? Initially, I want to only send notifications when a user is disabled. I have configured Sailpoint to use a custom email template for this and I have this functioning as per my requirements.
It has been an awkward exercise of ensuring no other notifications are sent thus far and I want to be confident that users/managers etc. won’t receive any other notifications. Is there a recommended, reliable process to follow to ensure all other notifications have been “disabled”?
Hi @tltroy - I’m not sure if SailPoint lists all of the OOTB notifications that are sent in one centralized location. Your best bet may be to review the Lifecycle Manager workflow docs here and here as several notifications are sent during LCM processes.
As an alternative, have you tried using a custom EmailNotifier class? This would allow you more granular control of what emails are sent by IdentityIQ. This doc is a good reference to configuring this, you would just then need to tailor it to your use case by determining what emails to filter out.
@tltroy There is no documentation on OOTB notifications. If I understand correctly, this is a LCM use case. You may want to go over and customize the LCM Provisioning workflow.
@tltroy There is no central place from where you can disable all the OOTB Notification Templates.
There are multiple workflow variables that is used to trigger email notifications in OOTB workflow. If you want to disable them , you need to set the proper values of those variables. Please refer the below documentation for IIQ Workflows:
@tltroy Either you figure out what all modules you have in system and control the email notification there or try EmailNotifier, where IIQ will use it as a Custom Notification Type (other than redirect to file or user & smtp). IIQ will rely on this custom class and will override the other settings. If defined, it controls the email transport mechanism.