[On Premise Mailbox Creation] Exchange environment is not configured for the forest setting

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hello everyone,

We encounter the above issue when trying to provision an on premise exchange mailbox when leverage the OOTB AD connector.

Have check the following is correctly set up:

  1. exchange host
  2. exchange forest
  3. service accounts and credential

enter the following in the create account tab:

  1. homemDB
  2. mailNickname
  3. exchangeHideFromAddress

Does anyone encounter this before? Please share some lights!

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Hi @wyung,

Is this the error message?

If yes, you might have to check if those attributes exist in your source under Accounts > Create Account:

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image1831×566 36.3 KB

For my default source, homeMDB and mailNickname exist.
You might need to add the exchangeHideFromAddress attribute using the API call update-provisioning-policy | SailPoint Developer Community.

Also, you would have to configure those Create Account Policy attributes for a successful provisioning.

Hope this helps!

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Thanks Kartik. At last we discover some issue with the exchange forest and host causing the issue, now fix and can see the mailbox provisioned.

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