Which IIQ version are you inquiring about?
8.4p2
Please share any images or screenshots, if relevant.
Share all details about your problem, including any error messages you may have received.
Hello,
We recently updated IdentityIQ from version 8.3 to 8.4, then applied the patch (8.4p2). We ran the appropriate scripts to verify the creation of the new Access History DB and confirmed the implementation / upgrade was successful. When testing we noticed that the Object XML Exporter plugin is no longer functioning and throwing an error (see above).
We have previously had the 4.1 version of the plugin installed, and the plugin was tested / working prior to the upgrade. Since the upgrade we cannot use the Export XML Object task as it fails.
- We have uninstalled the 4.1 version and installed 4.2.
- We attempted to uninstall and reinstall a second time.
- We deleted the task definitions and the ExportXML.class file
- We deleted the 4.2 plugin and reinstalled
I have gone through all of our files and everything appears to be in proper form. I checked our QA env (which hasn’t been upgraded) and the exporter is still functioning just fine..
There seems to be an issue with the upgrade itself causing something within the plugin to break. I’ve put in a support case with @SailPoint but they indicated that this isn’t a OOTB feature and they can’t provide any support despite they developing the plugin and the upgrade breaking said plugin.
I wanted to reach out to the community to see if anyone has faced such an error and any way to possibly troubleshoot / resolve the error. Any comments or assistance would be super valuable and helpful!
Thanks everyone!