At the integration of SailPoint 8.3 on prem with Service Catalog applications i am encountering an error.
To give more context. I was working on integrating SailPoint with Service NOW Desk, Service Catalog. Followed all the steps in the IdentityIQ integration as well as Service Catalog Integration. I have set up Client ID, Client Secret, OAuth2 enabled, MID Server working, but when trying to connect from Service Catalog side i get a null pointer refference error.
This is from SailPoint logs:
Mar 04, 2026 10:42:30 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet [JAX-RS REST Servlet] in context with path [/identityiq] threw exception [javax.servlet.ServletException: javax.servlet.ServletException: java.lang.NullPointerException] with root cause java.lang.NullPointerException #011at sailpoint.rest.ServiceNowIIQCustomResource.getAddRemoveValidation(ServiceNowIIQCustomResource.java:2543) #011at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) #011at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) #011at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
I tried re-installing the Service Catalog 3.1 ver in the case that one of the jar files were corrupted, and double checked the credentials, but NOTHING.
The error clearly says null pointer exception, is there any configuration issue at the sailpoint end?? or did you check the application name?? the application name mismatch, can you check that
@dungureanu1 Servicenow makes API calls using the endpoints exposed on ServiceNowIIQCustomResource.java and it seems while making the call, some of the primary attribute is coming as null like identity name or workflow name. Could you please enable logs at both ends(IIQ and SNOW) and review the API calls.