New VA installation issue in devrel tenant

[Santhakumar (Shantha Kumar)]

Hi All,
i have already tried the method and steps in the below link, but no luck for me.

New VA Deployment bootstrap command not found

Hello Community, I am trying to deploy a new VA and i just found out that steps to create VA is changed a bit, as shown in the below screenshot: [image] When i try the command va-bootstrap set-passphrase i am getting the "Command not found " error and I have downloaded the VA image from the above page only. FYI, I am trying this from Partner demo tenant I even tried using sudo but still it’s not working, it just says command not found. Following is the screenshot from VA: [image] Any thou…

Receiving the below error when i tried to set the passphrase.

Here is the static network i have set in static.network file.

Am i missing something?? Can anyone help on this, i have been tried to set the new VA on devrel tenant for the past 3 weeks but not able to achieve this…

Any help will be helpful…

Thanks,
Shantha Kumar

[Sivakrishna1993 (Sivakrishna Kommineni)]

Hi

For demo tendent deploy the image available in the deployment doc but use below comment to pair the VA otherwise you will get "Command not found " error

1. va-bootstrap set-passphrase -t demo
2. va-bootstrap pair

Thanks,
Siva.K

[Santhakumar (Shantha Kumar)]

Hi @sivakrishna_1993 I have tried this but i am facing an error below:

[Sivakrishna1993 (Sivakrishna Kommineni)]

Hi

Can you check the network settings may be firewall issues

thanks,
Siva.K

[Santhakumar (Shantha Kumar)]

I was setting up in my local machine where can i find this. Did i need to allow the ip address and DNS in my local firewall?

[Sivakrishna1993 (Sivakrishna Kommineni)]

In your local system check below settings if any network blocking
Control Panel\All Control Panel Items\Windows Defender Firewall
Ensure that ports like 443 (HTTPS) are open for outbound traffic.

[Santhakumar (Shantha Kumar)]

I haven’t seen any block for the ports anyway i have created new rule and still see the same error.

Below is the rule for sailpoint VA which is allowing port 443 so there is no block.

[rohitmisal45 (Rohit Misal)]

Hi,
Have you done the steps for “Waagent Service” during the initial setup?

Thanks,
Rohit

[sidharth_tarlapally (TARLAPALLY SIDHARTH)]

Hi @Santhakumar ,
Can you help me with the following ?
1.Which Virtualization Platform are you using ?
2.Which VA image are you using ?

[Santhakumar (Shantha Kumar)]

V-sphere [Vm ware workstation] and i have downloaded the image from Deploying VA machine
https://sppcbu-va-images.s3.amazonaws.com/va-latest.zip

[sidharth_tarlapally (TARLAPALLY SIDHARTH)]

I have faced similar issues multiple times while deploying VA . I was able to setup finally but not sure where exactly I was missing .

After deploying new VA wait for atleast 2 hours before you restart the VA .

Check if all the images are available and tags current version
sudo docker images
Check if all the services are running (ccg execption)
sudo docker ps
If found any service not running
sudo systemctl restart servicename

If images and services are running fine , restrat the VA and try .

Thank you .

[Santhakumar (Shantha Kumar)]

Understood but i can’t able to get the pair code right? We can proceed to next steps only if VA pairs successfully. Can we omit the static IP address config or it’s must. Bcz when i don’t configure the static address the VA IP changes whenever i shutdown or restart the VA.

[Dharani (Dharani Dameragidda)]

Hi @Santhakumar,

I’ve faced the similar issue and after multiple trials i configured a VA successfully.

Abort whatever you have done till now. Start with the fresh Setup.

Follow the below steps:

1. Download the Virtual Appliance Package (for vSphere) from the below mentioned URL.
2. Deploying Virtual Appliances - SailPoint Identity Services
3. Import the downloaded file in the Virtual Box or VMware Workstation and run the player.
4. Login with SailPoint Credentials
5. Enter va-bootstrap set-passphrase -t demo it will ask you to set passphrase.
6. You will receive a paring code, use that code in VA configuration steps.
7. Wait for 40mins to 1hour and check VA is connected or not.
8. If it is not connected login to VA and check all the docker images with the below command.
9. Sudo docker ps -a
10. Check for the CCG Service

I hope this suggestions work for you.

Thank you!
Dharani.

[Santhakumar (Shantha Kumar)]

@Dharani Yeah this is working fine for me but when i try to set the static.network it starts failing and when i try to create new VA again recieving the error mentioned in this chat.

[Santhakumar (Shantha Kumar)]

Also if we don’t set the static IP the IP address is changing whenever the VA restarts or shutdown.

[Santhakumar (Shantha Kumar)]

QQ: When we are setting up the static.network file what could be the DNS value and gateway. I have given like below, whether it is correct way to pass or not. Can anyone help this one.

[Match]
ens160

[Network]
Address=172.168.3.128/14
Gateway=172.168.3.2
DNS=172.168.3.2

[Santhakumar (Shantha Kumar)]

Hi Did anyone know how to resolve this error?

[Arpitha1 (Arpitha Halaguru Kunne Gowda)]

DNS value depends on company’s network setup, however you can use google’s dns in general, for testing purpose (DNS=8.8.8.8)

[Santhakumar (Shantha Kumar)]

Yeah I have already tried this but the CCG file is not showing or not downloading.

[Arshad (Arshad Moghul)]

I am facing the same issue as well.

I’ve tried deploying almost all the VA images that exist on the developer portal but none of them seem to work for me. Below is the error that I continuously get:

Both the commands : va-bootstrap set-passphrase -t demo and va-bootstrap set-passphrase give me the same error.

Any insights on the resolution would be highly appreciated.