I am referring to this new feature, which a lot of clients have been looking forward to [image] and wondering how a new user level created can be assigned to an identity

I am using Identity Security Cloud Governance connector , Not sure why you don’t see single account aggregation. I see this custom user level everywhere as an entitlement.

Thanks @tyler_mairose I was hoping the new user level would show up as an entitlement under “IdentityNow” source like OOTB user levels do. But, I did not find it there

Thanks @iamnithesh for sharing this. I didn’t find anything in the document either. There are questions asked about making custom user levels as entitlements, no response from SailPoint PM yet. You can also follow it here: New Capability: Custom User Levels - Announcements / Product News - SailPoin…

I couldn’t wait, I tested it. Added a custom user level to some users manually and performed aggregations for IdentityNow source Entitlement Aggregation – nothing Account Aggregation – Entitlement promoted, got custom user level ID alone, not any other properties like display name or description.…

Hi @KRM7 How did you aggregate IdentityNow source? I don’t see any option [image] But I can see this under user’s Access/Entitlements [image] Still nothing here [image]

That worked… but as you mentioned entitlement is just shown as GUID. I feel this is made too complicated and needs to be simplified. Thanks @KRM7

For custom user levels, it is a different API, guess they missed it to add in connector. I checked from scope perspective as well, there is no new scope created for custom user levels or maybe it will be created, so that you can control the scopes for PAT/OAuth clients. [image] Custom User…

I think the scope for the PAT will automatically be same as the permissions added to the user level… just guessing

New feature "User Levels" - How to assign to an identity

Identity Security Cloud (ISC) ISC Discussion and Questions

tyler_mairose (Tyler Mairose) November 17, 2025, 6:51pm 2

Hey Nithesh!

I recently was playing around with this. You can assign the custom user level under the identity details page from clicking on a specific identity.

The normal Set User Levels option in the dropdown will now show the new user level after the user level has been created and saved.

Topic		Replies	Views
Custom User Levels in the Identity Security Cloud Governance connector ISC Discussion and Questions identity-security-cloud , connectors	4	91	January 17, 2026
New Capability: Custom User Levels Product News identity-security-cloud , new-capability , custom-user-levels	39	2481	February 18, 2026
Why Custom user levels it is not showing in Entitlements ISC Discussion and Questions identity-security-cloud	3	90	April 24, 2026
Enhancement: Custom User Levels Product News identity-security-cloud , new-enhancement , custom-user-levels	10	299	May 20, 2026
Unable to see custom user level ISC ISC Discussion and Questions identity-security-cloud , custom-user-levels	6	77	May 4, 2026

New feature "User Levels" - How to assign to an identity

Related topics