New Account Provisioned Email Template Customization

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi,

We are trying to customize the email template (New Account Provisioned) by adding details like identi.manager , identity.email.
The email received as part of testing includes the tag as same as included in the template and does not populate the values for the tags. (code below)

Hello,

The ${PRODUCT_NAME} system has created an account for ${username} on the ${source} system. Here are the details about this account:

User Name: ${accountUserName}

ID: ${ accountIdAttribute }

Email: ${ identity.email }

Manager: ${identity.manager}

Employment Type: ${ identity.emp_type }

Password: ${password}

Access:
#foreach ($access in $accountAccess)

  • $access

#end

If you have any questions, contact your administrator.

Thanks,
The ${PRODUCT_NAME} Team

The values populated are only the username and access as those are predefined in the default template.

2

Hi @Mahak14,

How did you perform the testing? By hitting the “Test Email” in the template?

You will need to provision the account in the target then only the defined variables in the template will get replaced by the actual value.

Thanks,
Sushant

3

Hi Sushant,

We tried this with creating new account with data in all the attributes.
The email received has all the tags with no data populated.

4

Hi Mahak,

The developer forum focuses on helping the developer community extend the capabilities of IDN beyond what is provided out of the box in the user interface. This typically involves the use of APIs and event triggers. The Compass community focuses on assisting admins with the configuration of their tenants within the IDN UI. To help us keep our conversations focused and to provide community members like you with the best possible experience, can you please ask your question in Compass? Thank you for your understanding.