We are trying to integrate NetSuite Oracle with Sailpoint ISC.
We have detected an error from the managed system.
Error Received:
openconnector.InvalidConfigurationException: [ InvalidConfigurationException ] [ Possible suggestions ] Verify the Account ID. Dynamic URL not retrieved for the given Account ID. [ Error details ] Error occurred before establishing the connection with NetSuite Server.Exception occurred in setDataCenterUrls USER_ERROR:Company Id is invalid} (requestId: f069f486f584405c9b14c1813d074a20) (requestId: f069f486f584405c9b14c1813d074a20
This is typically a malformed Account ID value rather than a connectivity or credentials issue — NetSuite’s setDataCenterUrls call resolves the correct datacenter URL from the Account ID before authentication even happens, so if that lookup fails, the ID string itself is invalid or incorrectly formatted.
fix:
Reach out to your NetSuite team and have them confirm the exact Account ID for the environment you’re integrating with, then verify it’s entered correctly in the ISC NetSuite connector’s Account ID field. A few things worth double-checking with them:
- No leading/trailing whitespace in the value
Once the correct Account ID is confirmed and updated in the connector config, setDataCenterUrls should resolve properly and the connection can proceed to authentication.