Manual sync for SaaS Connectivity connector

[ralph-mishiev]

I have recently build/deployed SaaS Connectivity connector in our tenant. Everything is working fine, I am able to create/update/aggregate accounts. I am also able to do attribute sync on individual accounts (using Synchronize Attribute option).
Issue is that I am getting error when trying manual sync for SaaS Connectivity connector: “The following error occurred when queueing the attribute sync for this source:”
Note: there is nothing in events logs and there is nothing in connector logs (sail conn logs tail)
Question: does manual aggregation supposed to work for SaaS Connectivity connectors?

[colin_mckibben]

What is the difference between attribute sync on individual account and manual sync? Are those two different UI options?

[ralph-mishiev]

I was referring to Sync button on “Account Sync” page in Connector UI in IDN
I just tried again today and it appears to be working now, nothing changed…

[colin_mckibben]

To get an answer to this, your best bet is to contact support. They may be able to isolate the cause via your logs.

[ralph-mishiev]

Thanks, I will work with support if I noticed issue again!

[colin_mckibben]

If you do find an answer, please update this post so others can benefit from the solution.