We have a manager that doesn’t show direct reports in IDN. The manager ID value for the correlation is there on the employees account, but the correlation didn’t happen for this one manager. My assumption is that this will work if HR can change them to a different manager, aggregate, and then change them back and aggregate.
My question is, shouldn’t manager correlation also kick off when you attempt to process an identity manually?
It seems that manager correlation happens when there is a change to the attribute value on the source. Any other way to re-evaluate it manually for given users?
We had assumed that manager correlation would only happen on a modify event from the source.
However, what we found was that a manager identity had some issue. We deleted the identity and re-aggregated it. After the aggregation we found that the direct reports would then get fixed after running “process identity” within the UI. This would handle the manager correlation as well, re-evaluate the manager.