Hi Colin, @colin_mckibben
I checked it with test email in the email template it worked and i got the test email. So here the problem is not on email service then.Also the config is fine which you showed in above screenshot.
One question and in comparison string here we need to give the display name or the actual value which one is correct ?
#elseif($newState ==“Future Contractor”)
#elseif($newState ==“futureContractor”)