Issues with University.Sailpoint.com exam scheduling: Wrong Timezone

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1

I was wondering if anyone else has had issues with the Timezone when scheduling their Exams through university.sailpoint.com?

When I went to schedule my exam, it asked me to choose a date and time, so I selected the date and chose 1:00pm for the time. I am in EST for reference. When I received the confirmation email, the Exam time was shown as 1:00pm (Asia/Kolkata), which is 3:30am EST.

I have an open question to SailPoint currently inquiring if this is an issue with the migration, or misconfiguration someplace. I could not find a spot to change the timezone in either SailPoint University or Proctor360, which handles the exams

2

Hi @gmilunich

Please check your browser detected location if any vpn connection.

3

I was not on any VPNs when I scheduled it.

4

Hi @gmilunich,

Thanks for bringing this up. Timezone issues with exams can definitely be confusing.

Just checking in, were you able to get this sorted out? If not, I recommend reaching out directly to our Identity University team at training-help@sailpoint.com. They’ll be able to assist you with any scheduling or timezone configuration issues related to exams.

Let me know if there’s anything else I can do to help.

Thank you!

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5

Yes, thanks for the follow up. They were able to set it to the correct one, and I was able to take (and pass) the exam.

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