Time Synchronization Issue in SailPoint Sandbox Environment

Identity Security Cloud (ISC) ISC Discussion and Questions
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I’m experiencing a time synchronization issue in my SailPoint Sandbox environment, where one of the two Virtual Appliances (VA’s) is 6 minutes behind the other. As the “sailpoint” user, I don’t have the necessary permissions to run Linux commands that update the time.

Has anyone else encountered this issue? Are there any workarounds or solutions that don’t require elevated privileges? I’d appreciate any guidance or advice on how to synchronize the time on both VA’s.

Please advise. Thank you!

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Hi @sita_ram ,

Can you run below command on both VAs to see if they are syncing to any NTP server:

timedatectl

If you see NTP service: active in the output, that VA’s clock is automatically adjusted through NTP. If you see NTP service: inactive, that VA’s clock is not syncing with NTP

Thanks,
Shailee

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