Issue with ServiceNow Governance Connector

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi everyone,

I have configured a new ServiceNow Governance connector for my tenant. Since it is an OOTB connector, I did not make any major modifications to the account schema.

While testing provisioning and deprovisioning, I encountered an error when trying to add an entitlement to an existing ServiceNow account (modify account operation). The same error also occurs during Create Account operations, even though I’m not updating the account, just creating it.

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Has anyone faced a similar issue? What could be the possible cause?

Thanks in advance!

2

I would ensure the account you’re trying to provision has the sys_id populated correctly on the SailPoint side. Same with the entitlement.

What is happening is that SailPoint is inserting a record into an import set table that will target either sys_user_has_role or sys_user_grmember. In either case, if the sys_id of the user, role, or group is missing on the sailpoint side, you will see that error

Also, which event is that error message on? The Create Account or the Add Entitlement event?

3

Have the steps described in this page been completed?

Is there any other field that is being used for correlating records between staging table and sys_user table on SNow side?

4

install SailPoint governance connector in ServiceNow

5

For updating an existing account, the sys_id is populated but i see the same error for Modify account operation.

I can see that error message on both the Create Account & the Add Entitlement event.

6

if it wasn’t installed the error would be a 404 because the import set table wouldn’t exist

7

Thas simple to solve. have you configure the transform map on SN side? Every attribute that you use on account schemma should exist in the X_SAPO table first and them a trasnform map to the value in the correct table.

ez piz

8

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