Which IIQ version are you inquiring about?
Version 8.3
Share all details related to your problem, including any error messages you may have received.
Hello
I am working to implemente a sailpoint identity gouvernance for service now and i frequentity get the error bellow
When i check on servicenow application i see that the account are realy created, but, the link are not created in sailpoint and the affectation group stay at not affected;
The refresh identity dont resolve the problem (Dont create the link in Sailpoint)
here is our architecture : Sailpoint ==> ReverseProxy ==> Servicenow
2023-12-12T11:35:58,198 ERROR Workflow Event Thread 1 openconnector.connector.servicenow.ServiceNowConnector:1837 - Failed to create the account. [ ObjectAlreadyExistsException ]
[ Error details ] The account ‘cscotlan’ already exists in the ServiceNow instance. Target record not found
openconnector.ObjectAlreadyExistsException: [ ObjectAlreadyExistsException ]
[ Error details ] The account ‘cscotlan’ already exists in the ServiceNow instance. Target record not found
at openconnector.connector.servicenow.ServiceNowConnector.executeRequest(ServiceNowConnector.java:2466) ~[connector-bundle-webservices.jar:8.3p1]
at openconnector.connector.servicenow.ServiceNowConnector.create(ServiceNowConnector.java:1781) [connector-bundle-webservices.jar:8.3p1]
at openconnector.AbstractConnector.provision(AbstractConnector.java:664) [connector-bundle-identityiq-8.3.jar:8.3]
at sailpoint.connector.OpenConnectorAdapter.provision(OpenConnectorAdapter.java:999) [connector-bundle-identityiq-8.3.jar:8.3]
at sailpoint.connector.ConnectorProxy.provision(ConnectorProxy.java:1113) [connector-bundle-identityiq-8.3.jar:8.3]
at sailpoint.integration.ConnectorExecutor.provision(ConnectorExecutor.java:160) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.provisioning.PlanEvaluator.provision(PlanEvaluator.java:1630) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.provisioning.PlanEvaluator.execute(PlanEvaluator.java:956) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.provisioning.PlanEvaluator.execute(PlanEvaluator.java:839) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.provisioning.PlanEvaluator.execute(PlanEvaluator.java:738) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Provisioner.execute(Provisioner.java:1732) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.workflow.IdentityLibrary.provisionProject(IdentityLibrary.java:3199) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:568) ~[?:?]
at sailpoint.server.ScriptletEvaluator.doCall(ScriptletEvaluator.java:134) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.server.ScriptletEvaluator.evalSource(ScriptletEvaluator.java:63) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.evalSource(Workflower.java:5932) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advanceStep(Workflower.java:5171) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advance(Workflower.java:4558) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advanceSubcase(Workflower.java:5498) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advanceStep(Workflower.java:5091) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advance(Workflower.java:4558) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advanceSubcase(Workflower.java:5498) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advanceStep(Workflower.java:5091) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advance(Workflower.java:4558) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advanceSubcase(Workflower.java:5498) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advanceStep(Workflower.java:5091) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.advance(Workflower.java:4558) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.assimilate(Workflower.java:4208) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.handleWorkItem(Workflower.java:7635) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.processEvent(Workflower.java:1912) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.api.Workflower.processEvent(Workflower.java:1894) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.task.WorkflowerThread.process(WorkflowerThread.java:363) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
at sailpoint.task.WorkflowerThread.run(WorkflowerThread.java:288) [identityiq.jar:8.3p1 Build 482e85d988b-20220829-142216]
2023-12-12T11:35:58,275 ERROR Workflow Event Thread 1 sailpoint.provisioning.PlanEvaluator:2758 - Provisioning failure: R0002667 on bynow
2023-12-12T11:35:58,397 ERROR Workflow Event Thread 1 sailpoint.provisioning.PlanEvaluator:2799 - sailpoint.connector.ObjectAlreadyExistsException: [ ObjectAlreadyExistsException ]
[ Error details ] The account ‘cscotlan’ already exists in the ServiceNow instance. Target record not found