ISC ITSM Joiner

[DivyaL_7 (Divya L)]

Hello everyone,

We are integrating an ITSM to our tenant. When our workflow automatically creates a Joiner ticket via an HTTP request, what is the best practice to confirm that the ticket was successfully created and processed on the ITSM side, given that it wasn’t created through the standard helpdesk ?

Many thanks

[RAKGDS (Rakesh Bhati)]

Hi Divya,
Please check this it have all the details along with the response that is created after ticket generation.

Managing Service Now Tickets in Workflows

[banner] Managing ServiceNow Tickets with IdentityNow Workflows This workflow will help you create and manage ServiceNow tickets to address the requirements related to onboarding and off boarding users in IdentityNow (IDN). It can interact with not only ServiceNow but any other ticketing tool, as long as it supports working with REST APIs. This workflow is not a replacement but an alternative to using the standard IDN ServiceNow Service Desk Integration for handling provisioning actions for…

Please let me know if you need any more details on the same