ISC ITSM Joiner

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello everyone,

We are integrating an ITSM to our tenant. When our workflow automatically creates a Joiner ticket via an HTTP request, what is the best practice to confirm that the ticket was successfully created and processed on the ITSM side, given that it wasn’t created through the standard helpdesk ?

Many thanks

2

Hi Divya,
Please check this it have all the details along with the response that is created after ticket generation.

Please let me know if you need any more details on the same

3

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