Version 8.3
Hello Everyone,
I came to find that users are getting notified (users getting email)when any business role is removed from their account. Is it standard? We use Assignment Rule to assign business role and the role is removed through “Manage User Access”.
How to stop sending email to the users when the Business Role is removed?
Thank you
In LCM Provisioning workflow there’s attribute called notification scheme you have to set it to none in order to stop sending emails.
This change however is global for all LCM triggered provisioning operations eg. create account, assign entitlements etc… if you want to make it selective then you have ro build some custom logic.
@j1241 pls open in debug,
Workflow → LCM Provisioning, you will see user, requester.
If you have simplified view - it should look like that
Please double check if you are checking correct workflow.
Got it, So if I remove “Notify User”, the user won’t receive any email notification related to account change.
Yes this is correct.
If you want to remove user notification only in case of Role removal then you can do that also.
In plan you will get operation = RoleRemove ( you will see in account request ). You can get sample of plan object in workflowCase when you submit the role removal request (before approval).
Now, You can add step to update notificationScheme either in LCM provisioning or Identity Request Notify WF. if you don’t want to change OOB file then create your work own file by copy.
Hello @pravin_ranjan ,
Can you help me to understand this part “In plan you will get operation = RoleRemove ( you will see in account request ).”
I am able to find workflowCase in Debug.
Thank you
@j1241 In WFcase, you can search for
<entry key="operation" value="RoleRemove"/>
This should be under ProvisioningPlan Tag.
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