[IIQ] IdentityIQ connection error (Connection Reset)

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi All,

I am trying to connection an IIQ to a local ad direct connection which is connected to IDN. After that, I had installed the IIQ in the same windows server and get port 5010 for my IIQ connection. Then, I press test and connection to connect the IIQ and it shown the error message as below.

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After the failure, I tried to shutdown the IIQ from the windows server, it shows a different error message as below. I understand that the connection will not be success after I shutdown the IIQ but this error message made me believe that the IIQ are able to connection when it was active.

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Also, I delete all the information from IQservice Setting Pages and press Test and Connection. The connection was success, so I think there are some problem about the connection between the IIQ and IDN about the Connection Reset. May I know how to fix the issue about connection reset.

Thank you.

Best regards,
Jacky

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“Connection reset” is nearly always a firewall problem in my experience.

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Hi @choichunwing0414

To troubleshoot that “Connection Reset” error between IIQ and IQService:

  1. Ensure IQService is running on the AD server and listening on port 5010.
  2. Check network connectivity: Verify there are no firewalls blocking communication.
  3. Validate credentials: Confirm the AD account used has the correct permissions.
  4. Confirm configuration: Ensure hostname, port, and protocol in IIQ match the IQService settings.
  5. Check logs: Look at iiq.log and IQService logs for detailed errors.
  6. Restart services: Restart IQService and IIQ to apply changes.
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