IdentityWarehouse account tabs and Events is slow to load

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hi Community,
I’m observing from a lot of time and IIQ version this annoying problem.

Sometimes, randomly, the Application Accounts tab or Event in the View Identity (Identity Warehouse) is really slow to load. Like 2 mins ~. Normally is like 2 sec.
I’ve observed that it solve with: Reload the page, Reload the browser or just request the page multiple times. Looks like that this issue is from each UI servers and sometimes not for all identities.
Sometimes rebooting the tomcat solve it, sometimes not.
image

Have you never experienced something similar ?

Regards
Gabriele.

2

Hi @gabs1 ,

This looks to be latency from Database, try doing database performance test. You can use below link to get more details on DB performance test:

https://community.sailpoint.com/t5/Other-Documents/IdentityIQ-Database-Performance-Tests/ta-p/78060

2 Likes
3

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.