IdentityNow Management Connector

fernando_delosrios · April 4, 2023, 12:35pm


	Description	SaaS Connector for IdentityNow
	Legal Agreement	By using this CoLab item, you are agreeing to SailPoint’s Terms of Service for our developer community and open-source CoLab.
	Repository Link	https://github.com/sailpoint-oss/colab-saas-conn-identitynow-management
	New to SaaS connectors in the CoLab?	Read the getting started guide for SaaS Connectors in the CoLab.
	Supported by	Community Developed

Overview

This is an IdentityNow loopback connector supports the following features:

Manage user levels as entitlements
Manage governance groups as entitlements
Manage lifecycle states as entitlements

Requirements

IdentityNow, or Identity Security Cloud Subscription
SailPoint CLI
Node.js >= 16.2.0
TypeScript >= 5.3.3

Guide

Other Installation Notes

If you the below error in the logs, make sure you’ve installed node.js/typescript properly and your npm is working. Mine was bugged, but after a clean install, it fixed the issue. - Thanks to @tim-leo

Supported Operations

yannick_beot · February 28, 2024, 1:29pm

@mpotti
You don’t need config.json to setup the connector.

Create the connector in the instance: sail conn create "example-connector"
Compile & package the connector: npm i && npm run pack-zip
Upload the package: sail conn upload -c <yourid> -f dist/*.zip

Once you have done that, go to the Web UI to create the source and configure it.

mpotti · February 28, 2024, 1:32pm

Here is the error message I am getting when doing step one.

yannick_beot · February 28, 2024, 1:48pm

You need to configure sail CLI: CLI | SailPoint Developer Community

mpotti · February 28, 2024, 2:45pm

Thank you that was the missing step. I was able to deploy to my sandbox.

mpotti · February 28, 2024, 3:20pm

When I try to run the first aggregation I am getting this error message.

java.lang.RuntimeException - java.lang.IllegalStateException: Command timed out - java.lang.RuntimeException: java.lang.IllegalStateException: Command timed out at com.sailpoint.mantis.qpoc.message.AccountAggregation.iterateResourceObjects_aroundBody8(AccountAggregation.java:662) at com.sailpoint.mantis.qpoc.message.AccountAggregation$AjcClosure9.run(AccountAggregation.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.tracing.otel.TracedAspect.lambda$traceExecution$0(TracedAspect.java:30) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:170) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:143) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:131) at com.sailpoint.tracing.otel.TracedAspect.traceExecution(TracedAspect.java:32) at com.sailpoint.mantis.qpoc.message.AccountAggregation.iterateResourceObjects(AccountAggregation.java:595) at com.sailpoint.mantis.qpoc.message.AccountAggregation.handleMessage_aroundBody0(AccountAggregation.java:358) at com.sailpoint.mantis.qpoc.message.AccountAggregation$AjcClosure1.run(AccountAggregation.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.atlas.metrics.MessageMetricsAspect.meterMessageTimeAndExceptions(MessageMetricsAspect.java:64) at com.sailpoint.mantis.qpoc.message.AccountAggregation.handleMessage(AccountAggregation.java:339) at com.sailpoint.atlas.messaging.server.TypeMessageHandler.handleMessage(TypeMessageHandler.java:87) at com.sailpoint.mantis.qpoc.utility.QpocMessageHandler.handleMessage_aroundBody0(QpocMessageHandler.java:60) at com.sailpoint.mantis.qpoc.utility.QpocMessageHandler$AjcClosure1.run(QpocMessageHandler.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.atlas.metrics.MessageMetricsAspect.meterMessageTimeAndExceptions(MessageMetricsAspect.java:64) at com.sailpoint.mantis.qpoc.utility.QpocMessageHandler.handleMessage(QpocMessageHandler.java:52) at com.sailpoint.mantis.platform.message.ObjectConfigMessageHandler.handleMessage(ObjectConfigMessageHandler.java:33) at com.sailpoint.atlas.tracing.plugin.otel.TraceMessageHandler.lambda$handleMessage$0(TraceMessageHandler.java:60) at com.sailpoint.atlas.tracing.otel.Trace.trace(Trace.java:54) at com.sailpoint.atlas.tracing.plugin.otel.TraceMessageHandler.handleMessage(TraceMessageHandler.java:55) at com.sailpoint.atlas.message.DynamicMessageHandler$ChainedMessageHandlerAdapter.handleMessage(DynamicMessageHandler.java:44) at com.sailpoint.atlas.tracing.plugin.TracingMessageHandler.handleMessage(TracingMessageHandler.java:88) at com.sailpoint.atlas.message.DynamicMessageHandler$ChainedMessageHandlerAdapter.handleMessage(DynamicMessageHandler.java:44) at com.sailpoint.atlas.usage.plugin.UsageMessageHandler.handleMessage(UsageMessageHandler.java:36) at com.sailpoint.atlas.message.DynamicMessageHandler$ChainedMessageHandlerAdapter.handleMessage(DynamicMessageHandler.java:44) at com.sailpoint.atlas.message.DynamicMessageHandler.handleMessage(DynamicMessageHandler.java:34) at com.sailpoint.mantis.platform.message.SailPointContextMessageHandler.handleMessage(SailPointContextMessageHandler.java:55) at com.sailpoint.atlas.message.FailureNotificationHandler.handleMessage(FailureNotificationHandler.java:55) at com.sailpoint.atlas.message.RequestContextMessageHandler.handleMessage(RequestContextMessageHandler.java:72) at com.sailpoint.mantis.platform.message.ExceptionMessageHandler.handleMessage(ExceptionMessageHandler.java:49) at com.sailpoint.atlas.messaging.server.MessageProcessor.handleJobMessage(MessageProcessor.java:196) at com.sailpoint.atlas.messaging.server.MessageProcessor.handleMessage(MessageProcessor.java:129) at com.sailpoint.atlas.messaging.server.MessageProcessor.lambda$null$0(MessageProcessor.java:99) at com.sailpoint.atlas.messaging.server.MessageProcessor.withOrgLogging(MessageProcessor.java:171) at com.sailpoint.atlas.messaging.server.MessageProcessor.lambda$asyncHandleMessage$1(MessageProcessor.java:99) at com.sailpoint.atlas.messaging.server.impl.SourceRunnableImpl.run(SourceRunnableImpl.java:77) at com.sailpoint.atlas.messaging.server.impl.BufferedSourceQueue$IncrementingSourceRunnable.run(BufferedSourceQueue.java:181) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:829) Caused by: java.lang.IllegalStateException: Command timed out at com.sailpoint.connector.cloud.spconnect.SpConnectProxy.pollNextResult_aroundBody4(SpConnectProxy.java:409) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$AjcClosure5.run(SpConnectProxy.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.tracing.otel.TracedAspect.lambda$traceExecution$0(TracedAspect.java:30) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:170) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:143) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:131) at com.sailpoint.tracing.otel.TracedAspect.traceExecution(TracedAspect.java:32) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy.pollNextResult(SpConnectProxy.java:381) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$1.nextResponse_aroundBody0(SpConnectProxy.java:311) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$1$AjcClosure1.run(SpConnectProxy.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.tracing.otel.TracedAspect.lambda$traceExecution$0(TracedAspect.java:30) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:170) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:143) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:131) at com.sailpoint.tracing.otel.TracedAspect.traceExecution(TracedAspect.java:32) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$1.nextResponse(SpConnectProxy.java:307) at sailpoint.connector.cloud.CloudConnector$CloudBridgeIterator.buildDataBlockIterator(CloudConnector.java:1150) at sailpoint.connector.cloud.CloudConnector$CloudBridgeIterator.checkForMoreData(CloudConnector.java:1138) at sailpoint.connector.cloud.CloudConnector$CloudBridgeIterator.hasNext(CloudConnector.java:1064) at sailpoint.connector.ConnectorProxy$CustomizingIterator.peek(ConnectorProxy.java:738) at sailpoint.connector.ConnectorProxy$CustomizingIterator.hasNext(ConnectorProxy.java:765) at com.sailpoint.mantis.qpoc.message.AccountAggregation.iterateResourceObjects_aroundBody8(AccountAggregation.java:630) ... 45 more

yannick_beot · February 28, 2024, 3:22pm

Anything in the logs with the command sail conn logs?

mpotti · February 28, 2024, 3:23pm

[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"Processing Owens, Rebecca","productFlags":null,"version":1}
[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Building account with uid rowens05","productFlags":null,"version":1}
[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Fetching levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Privileged identities provided","productFlags":null,"version":1}
[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: No IdentityNow account found","productFlags":null,"version":1}
[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing governance groups","productFlags":null,"version":1}
[2024-02-28T08:57:46.636-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: Fetching workgroups","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: No workgroups found","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing lifecycle states","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLCS: LCS not found or automatically set","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   Discarding Owens, Rebecca","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"Processing Gibson, Ceirra","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Building account with uid cgibso06","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Fetching levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Privileged identities provided","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: No IdentityNow account found","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing governance groups","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: Fetching workgroups","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: No workgroups found","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing lifecycle states","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLCS: LCS not found or automatically set","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   Discarding Gibson, Ceirra","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"Processing Gause, Sarah","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Building account with uid sgause0","productFlags":null,"version":1}
[2024-02-28T08:57:46.637-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Fetching levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Privileged identities provided","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: No IdentityNow account found","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing governance groups","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: Fetching workgroups","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: No workgroups found","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing lifecycle states","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLCS: LCS not found or automatically set","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   Discarding Gause, Sarah","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"Processing Stillwell, Blair","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Building account with uid bstill02","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Fetching levels","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: Privileged identities provided","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLevels: No IdentityNow account found","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing governance groups","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: Fetching workgroups","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedWorkgroups: No workgroups found","productFlags":null,"version":1}
[2024-02-28T08:57:46.638-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   buildAccount: Processing lifecycle states","productFlags":null,"version":1}
[2024-02-28T08:57:46.639-06:00] INFO  | connectorMessage ▶︎ {"commandType":"std:account:list","invocationId":"f164f70c-8cc1-427b-9ef6-f641dd75a0f9","message":"   getAssignedLCS: LCS not found or automatically set","productFlags":null,"version":1}

fernando_delosrios · February 28, 2024, 3:36pm

Did you discover the account schema before aggregating anything?

mpotti · February 28, 2024, 3:43pm

This is what I have for the Account schema. Where would I need to look for the account schema in this case? This is the out of the box for the connector.

fernando_delosrios · February 28, 2024, 4:14pm

The schema depends on your configuration so it’s dynamic. Click on the three-dot button, discover it and try again.

mpotti · February 28, 2024, 5:38pm

I updated the schema and I am getting the following error message:

java.lang.RuntimeException - java.lang.IllegalStateException: Command timed out - java.lang.RuntimeException: java.lang.IllegalStateException: Command timed out at com.sailpoint.mantis.qpoc.message.AccountAggregation.iterateResourceObjects_aroundBody8(AccountAggregation.java:662) at com.sailpoint.mantis.qpoc.message.AccountAggregation$AjcClosure9.run(AccountAggregation.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.tracing.otel.TracedAspect.lambda$traceExecution$0(TracedAspect.java:30) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:170) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:143) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:131) at com.sailpoint.tracing.otel.TracedAspect.traceExecution(TracedAspect.java:32) at com.sailpoint.mantis.qpoc.message.AccountAggregation.iterateResourceObjects(AccountAggregation.java:595) at com.sailpoint.mantis.qpoc.message.AccountAggregation.handleMessage_aroundBody0(AccountAggregation.java:358) at com.sailpoint.mantis.qpoc.message.AccountAggregation$AjcClosure1.run(AccountAggregation.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.atlas.metrics.MessageMetricsAspect.meterMessageTimeAndExceptions(MessageMetricsAspect.java:64) at com.sailpoint.mantis.qpoc.message.AccountAggregation.handleMessage(AccountAggregation.java:339) at com.sailpoint.atlas.messaging.server.TypeMessageHandler.handleMessage(TypeMessageHandler.java:87) at com.sailpoint.mantis.qpoc.utility.QpocMessageHandler.handleMessage_aroundBody0(QpocMessageHandler.java:60) at com.sailpoint.mantis.qpoc.utility.QpocMessageHandler$AjcClosure1.run(QpocMessageHandler.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.atlas.metrics.MessageMetricsAspect.meterMessageTimeAndExceptions(MessageMetricsAspect.java:64) at com.sailpoint.mantis.qpoc.utility.QpocMessageHandler.handleMessage(QpocMessageHandler.java:52) at com.sailpoint.mantis.platform.message.ObjectConfigMessageHandler.handleMessage(ObjectConfigMessageHandler.java:33) at com.sailpoint.atlas.tracing.plugin.otel.TraceMessageHandler.lambda$handleMessage$0(TraceMessageHandler.java:60) at com.sailpoint.atlas.tracing.otel.Trace.trace(Trace.java:54) at com.sailpoint.atlas.tracing.plugin.otel.TraceMessageHandler.handleMessage(TraceMessageHandler.java:55) at com.sailpoint.atlas.message.DynamicMessageHandler$ChainedMessageHandlerAdapter.handleMessage(DynamicMessageHandler.java:44) at com.sailpoint.atlas.tracing.plugin.TracingMessageHandler.handleMessage(TracingMessageHandler.java:88) at com.sailpoint.atlas.message.DynamicMessageHandler$ChainedMessageHandlerAdapter.handleMessage(DynamicMessageHandler.java:44) at com.sailpoint.atlas.usage.plugin.UsageMessageHandler.handleMessage(UsageMessageHandler.java:36) at com.sailpoint.atlas.message.DynamicMessageHandler$ChainedMessageHandlerAdapter.handleMessage(DynamicMessageHandler.java:44) at com.sailpoint.atlas.message.DynamicMessageHandler.handleMessage(DynamicMessageHandler.java:34) at com.sailpoint.mantis.platform.message.SailPointContextMessageHandler.handleMessage(SailPointContextMessageHandler.java:55) at com.sailpoint.atlas.message.FailureNotificationHandler.handleMessage(FailureNotificationHandler.java:55) at com.sailpoint.atlas.message.RequestContextMessageHandler.handleMessage(RequestContextMessageHandler.java:72) at com.sailpoint.mantis.platform.message.ExceptionMessageHandler.handleMessage(ExceptionMessageHandler.java:49) at com.sailpoint.atlas.messaging.server.MessageProcessor.handleJobMessage(MessageProcessor.java:196) at com.sailpoint.atlas.messaging.server.MessageProcessor.handleMessage(MessageProcessor.java:129) at com.sailpoint.atlas.messaging.server.MessageProcessor.lambda$null$0(MessageProcessor.java:99) at com.sailpoint.atlas.messaging.server.MessageProcessor.withOrgLogging(MessageProcessor.java:171) at com.sailpoint.atlas.messaging.server.MessageProcessor.lambda$asyncHandleMessage$1(MessageProcessor.java:99) at com.sailpoint.atlas.messaging.server.impl.SourceRunnableImpl.run(SourceRunnableImpl.java:77) at com.sailpoint.atlas.messaging.server.impl.BufferedSourceQueue$IncrementingSourceRunnable.run(BufferedSourceQueue.java:181) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:829) Caused by: java.lang.IllegalStateException: Command timed out at com.sailpoint.connector.cloud.spconnect.SpConnectProxy.pollNextResult_aroundBody4(SpConnectProxy.java:409) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$AjcClosure5.run(SpConnectProxy.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.tracing.otel.TracedAspect.lambda$traceExecution$0(TracedAspect.java:30) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:170) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:143) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:131) at com.sailpoint.tracing.otel.TracedAspect.traceExecution(TracedAspect.java:32) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy.pollNextResult(SpConnectProxy.java:381) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$1.nextResponse_aroundBody0(SpConnectProxy.java:311) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$1$AjcClosure1.run(SpConnectProxy.java:1) at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:179) at com.sailpoint.tracing.otel.TracedAspect.lambda$traceExecution$0(TracedAspect.java:30) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:170) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:143) at com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:131) at com.sailpoint.tracing.otel.TracedAspect.traceExecution(TracedAspect.java:32) at com.sailpoint.connector.cloud.spconnect.SpConnectProxy$1.nextResponse(SpConnectProxy.java:307) at sailpoint.connector.cloud.CloudConnector$CloudBridgeIterator.buildDataBlockIterator(CloudConnector.java:1150) at sailpoint.connector.cloud.CloudConnector$CloudBridgeIterator.checkForMoreData(CloudConnector.java:1138) at sailpoint.connector.cloud.CloudConnector$CloudBridgeIterator.hasNext(CloudConnector.java:1064) at sailpoint.connector.ConnectorProxy$CustomizingIterator.peek(ConnectorProxy.java:738) at sailpoint.connector.ConnectorProxy$CustomizingIterator.hasNext(ConnectorProxy.java:765) at com.sailpoint.mantis.qpoc.message.AccountAggregation.iterateResourceObjects_aroundBody8(AccountAggregation.java:630) ... 45 more

LOGS:


[2024-02-28T11:05:49.378-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"23ab54b7-f4a6-420d-8b34-b96a09495d81","message":"Processing ErrorFix, John","productFlags":null,"version":1}
[2024-02-28T11:05:49.379-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"23ab54b7-f4a6-420d-8b34-b96a09495d81","message":"   buildAccount: Building account with uid jerror91","productFlags":null,"version":1}
[2024-02-28T11:05:49.379-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"23ab54b7-f4a6-420d-8b34-b96a09495d81","message":"   Discarding ErrorFix, John","productFlags":null,"version":1}
[2024-02-28T11:11:34.324-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"3aa77cbe-4dc2-4dcd-ba4e-7f91b5c5226d","message":"Processing ErrorFix, John","productFlags":null,"version":1}
[2024-02-28T11:11:34.324-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"3aa77cbe-4dc2-4dcd-ba4e-7f91b5c5226d","message":"   buildAccount: Building account with uid jerror91","productFlags":null,"version":1}
[2024-02-28T11:11:34.324-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"3aa77cbe-4dc2-4dcd-ba4e-7f91b5c5226d","message":"   Discarding ErrorFix, John","productFlags":null,"version":1}
[2024-02-28T11:12:27.032-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"6adffe01-b69b-4a4b-bf5b-3601ea8c9347","message":"Processing ErrorFix, John","productFlags":null,"version":1}
[2024-02-28T11:12:27.032-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"6adffe01-b69b-4a4b-bf5b-3601ea8c9347","message":"   buildAccount: Building account with uid jerror91","productFlags":null,"version":1}
[2024-02-28T11:12:27.033-06:00] INFO  | connectorMessage Γû╢∩╕Ä {"commandType":"std:account:list","invocationId":"6adffe01-b69b-4a4b-bf5b-3601ea8c9347","message":"   Discarding ErrorFix, John","productFlags":null,"version":1}

mpotti · February 28, 2024, 5:52pm

[2024-02-28T11:50:03.196-06:00] INFO | commandOutcome ︎ Command failed with [ConnectorError] error receiving response from connector: stream client connection is broken (connector process may have crashed): std:account:list, for connector version 1.output_count=0 keep_alive_count=0 state_count=0. Elapsed time 108170ms

fernando_delosrios · February 28, 2024, 5:58pm

Try and recreate the source and discover the schema right after configuring it. If it still fails, message me and we’ll have a remote session to look into it.

mpotti · February 28, 2024, 6:36pm

I deleted the old one and built a new one and am still getting the same error message.

ecothran · March 4, 2024, 11:56pm

I proposed an idea to have SailPoint take management of the development of the Identity management connector: https://ideas.sailpoint.com/ideas/GOV-I-3353, please upvote to increase priority, thanks!

mcheek · March 18, 2024, 2:41pm

The “discover schema” action in the account schema is important because out of the box, the connector doesn’t have any entitlement attribute links on the account schema.

I was wondering why I couldn’t see any user access even though both account and entitlement aggregations were successful, and this was the issue.

Edit: Perhaps I spoke too soon

fernando_delosrios · March 18, 2024, 2:55pm

If you didn’t discover the schema before aggregation, I’d recommend you reset your entitlements from VS Code extension or you start with a new source altogether. Entitlements discovered before a reference to them is set on the account schema are virtually useless.

mcheek · March 18, 2024, 3:45pm

Yep, that worked. Thanks!

Kurt_Ramsey · March 19, 2024, 9:00pm

Before I get started myself, any work already underway to replace the use of the v2 APIs for the management of governance groups with the BETA equivalents?

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