Identity Attribute change workflow not triggering

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Experts,
I am new to the world of workflows and working on a simple flow in which I need to send an email when a particular attribute change is detected in an identity -
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When I test the workflow - it works perfectly fine and sends the mail , but when its activated - it does not seem to pick the change.

Is there anything else that is needed to ensure that the workflow picks up these changes on its own and executes per the flow ?
Any leads would be appreciated.
Regards,
Adi

2

Hi @AdisharmaOz,

Normally after activated workflow should always trigger once its activated.

Are you sure that an identity attribute is changed ? what do you do for change an identity attribute ?

You can also provide the filter of your trigger

3

Hi @AdisharmaOz
Please check the trigger in json format.
It should be something like this, below one is example for position change.

	"trigger": {
		"type": "EVENT",
		"attributes": {
			"description": "Trigger for every identity that has changed position.",
			"filter.$": "$.changes[?(@.attribute == \"positionTitle\")]",
			"id": "idn:identity-attributes-changed"
		}
	}

Thanks,
Girish

4

I had a similar issue and found the attribute I was using as the trigger was slightly different in the workflow compared to the identity profile. I think it’s case sensitive, so double check that the attribute in the identity profile and the workflow are exactly the same.

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