Identity attribute change workflow not triggering

[AdisharmaOz (Aditya Sharma)]

Hi Experts,

I am new to the world of workflows and working on a simple flow which detects an attribute change and send an email notification -

I tested the workflow and it works fine and sends email -

, but upon enabling it - it does not seem to pick up the changes and does nothing.

Is there anything else that is needed to ensure the workflow triggers automatically when it sees relevant attribute change?

Any leads would be appreciated.

Regards,
Adi

[GOKUL_ANANTH_M]

Hi @AdisharmaOz ,

Have you set any filters in Identity Attribute Changed trigger?

[naveenkarthikkrk (NAVEEN KARTHIK)]

Hi @AdisharmaOz ,
Your workflow looks good.Just enable the workflow ,it will automatically trigger the workflow,Check the global settings ->email and check if the email settings whether it is intended recipient or test email.
Thanks!!

[ashutosh08 (Ashutosh Singh)]

Hi @AdisharmaOz,

Have you checked the execution log of the workflow after enabling it? It does not have any detail?

Thanks

[AdisharmaOz (Aditya Sharma)]

Hi guys thanks for your replies -
@GOKUL_ANANTH_M - No there are no filters just an attribute -

@naveenkarthikkrk - Its enabled and in global settings I have directed all mails to my email.

@ashutosh08 - There are no execution logs except for the ones that generated when I tested the workflow prior to enabling it.
Regards,
Adi

[ashutosh08 (Ashutosh Singh)]

Hi @AdisharmaOz,

Do you have another attribute-based workflow, they are triggering?

As I have seen cases that workflow is not triggered due to some bug/cache issues. Then after recreation/updating it works.

Thanks

[girishkms1 (Girish Kumar M S)]

HI @AdisharmaOz ,
Could you please share the trigger step in json format?

Thanks,
Girish

[GOKUL_ANANTH_M]

In this case, check the workflow works once by removing the filter. If that works, change the Attribute to Filter to advanced and use → $.changes[?(@.attribute == “city”]

[AdisharmaOz (Aditya Sharma)]

Thanks - That’s what it was, for some reason this workflow and any other which were a copy of it didn’t execute at all. When I created a new one from scratch it worked, pretty crazy though but glad its sorted !
Regards,
Adi