jsgentry1
September 16, 2024, 6:48pm
1
8.3
EmailTemplate-LcmUserNotification.xml (5.2 KB)
We are getting the error below when trying to send email with the attached template:
2024-09-16 14:27:36,149 INFO [stdout] (Thread-260) 2024-09-16T14:27:36,149 WARN Thread-260 sailpoint.request.RequestHandler:209 - sailpoint.request.RequestPermanentException: Unable to send email notification, a to address was not specified
enistri_devo
September 16, 2024, 10:09pm
2
Hi @jsgentry1 ,
in your WF are setting to argument? Like this:
<Step action="call:sendEmail" condition="script:Util.csvToList(notificationScheme).contains("user")" icon="Email" name="Notify User" posX="98" posY="10">
<Arg name="template" value="ref:userEmailTemplate"/>
<Arg name="to" value="script:getUserEmail(identityName, plan)"/>
<Arg name="approvalSet" value="call:prepareApprovalSetForNotification"/>
<Transition to="Notify Requester"/>
</Step>
Arun-Kumar
September 17, 2024, 5:50am
3
Hi @jsgentry1 ,
Add to arg in workflow sendEmail step. You can write a script tp send an email to requester or requester manager. Please refer the below script.
<Arg name="to">
<Script>
<Source>
<![CDATA[
import sailpoint.object.Identity;
Identity requesterIdentity = context.getObjectByName(Identity.class, identityName);
Identity manageridentity = requesterIdentity.getManager();
if(null != requesterIdentity)
return requesterIdentity.getStringAttribute("email"); // send email to requester
/*
if(null != manageridentity)
return manageridentity.getStringAttribute("email"); //send email to requester manager
*/
else
return "[email protected] "; //default email
]]></Source>
</Script>
</Arg>
Regards,
jsgentry1
September 17, 2024, 12:20pm
4
I don’t believe the Workflow is the problem. The default e-mail message comes across fine; it’s only when I try to use HTML that the problem occurs.
jsgentry1
September 19, 2024, 2:50pm
5
As you can see from the filename of the template I attached, we are trying to add HTML to the LCM User Notification message. Could you tell me if the template is wrong? If so, how?
Arun-Kumar
September 20, 2024, 4:06am
6
In CDATA sections, you can use && instead of && to represent the ampersand character (&).
Also, you can test the EmailTemplate using rule. Please test the emailTemplate and post, if you get any error message.
1 Like
jsgentry1
September 20, 2024, 1:26pm
7
Replacing the &s did the trick! Thank you so much!
system
November 19, 2024, 1:27pm
8
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