How to get role information from provisioningPlan while creating serviceNow request

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi All,

Submitted a request using request center. Requested some roles which has entitlements. End to end request process is working as expected.

As part of this request process I am using Service Desk integration for application. In request details I have to send Role information. I tried to print different objects from plan but I dont see role information there.

Can someone assist me in finding role information from application provisioningPlan ?

Thanks,

Suresh

2

HI @suresh_voya ,

As far as I understood you are trying to add request details for the raised role request. If you need to provide it’s information you can use VTL script.

You should be able to iterate requestedItems and accoridingly fetch the needed information out of it.

Please find link for your reference : Managing Comments in the Request

3

I logged the provisioningPlan but it contains only application related attributeRequests only. I don’t see any information related to which role was requested in beforeProvisioningRule..

4

Hi @suresh_voya,

Have you check the Accountrequest

5

Could you provide your provisioningPlan? So, that accordingly we can check it

6

I am getting simple provisioningPlan with AccountRequest & AttributeRequest. Let me troubleshoot more and share the details. Thanks for response.

7

Yes I checked. No data related to Roles. Only application level account request with attribute requests

8

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