Role name from Service Catalog ticket to Service Desk ticket

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Team,

For raising access requests, in our environment, the front end is Service Catalog Manage Access UI.
When a user raises an access request in Service Catalog, ticket 1 is triggered for approval in Service Catalog.
Upon Approval completion, the provisioning is being performed by SailPoint.
For disconnected applications, SailPoint is triggerring a 2nd ticket via SDIM(Service Desk Integration Module).

In the Service Desk ticket, we wanted to display the Role requested by the end user in Service Catalog.
So the Role requested is available in ticket 1(Service Catalog ticket) and we wanted to pass that role name to 2nd ticket via SDIM.

We are not able to pull the role name from the Provisioning plan.

Seek your help and inputs in getting this done.

Thanks,
Kartheek

2

Hi @kartheek_gopu ,

You should be able to get the get the role name using BeforeProvisioning rule. In BP rule, ProvisioningPlan will have the role name in attributerequest. Do you have one already?

3

Hi @theja c,

We have the Before Provisioning Rule, but I am able to get only the entitlement name and value.

But, I need the name of the role requested by the user.

Thanks,
Kartheek

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4

@kartheek_gopu Did you ever find out how to include the Role name from the Before Provisioning Rule?

5

Upon contacting SailPoint, they have informed that the requested role name could not be populated in Before Provisioning rule. Only the entitlement name and value could be pulled in.

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