Getting error during provision to Salesforce for attribute queuenames - Following entitlement is not present on the salesforce

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

I am trying to provision user into Salesforce with Profile, role, managedPackage, permissionSetGroup and queuenames. The Bundle that is being requested as all these entitlements. All the values are getting set except for queuenames. Getting below error

Following entitlement is not present on the salesforce : xxxx

I tried with queue name, queue id and queue api name but no luck. Any suggestions?

Please share any examples of how to add the queues in salesforce

2

Can you share your prov plan? Also, trace logs if possible. Also, are you able aggregate queuenames attribute?

3

Below is the prov plan. QueueNames is of type String in schema, so i assumed aggregation will not bring in any entitlements. I ran the aggregation and it did not bring anything into SailPoint. is it supposed to?

<ProvisioningPlan nativeIdentity="855005" targetIntegration="HC360 SF" trackingId="bf8e4cbfd9d24e1ca39a6820e551d5cb">
  <AccountRequest application="HC360 SF" nativeIdentity="0058B000003ocB7QAI" op="Modify">
    <AttributeRequest name="QueueNames" op="Add" value="Surprise Billing - Legal Queue"/>
    </AccountRequest>
  <Attributes>
    <Map>
      <entry key="source" value="IdentityRefresh"/>
    </Map>
  </Attributes>
</ProvisioningPlan>