Get list of identities workflow : Error : activity StartToClose timeout

Hi @all,

I am currently working on a complex workflow, who is working well.
But, in one of my execution cases, I have received this following error while trying to fetch list of identities using query (refered to the following case :
Get list of identities workflow : Error : activity StartToClose timeout)

Also, I have investigate about the workflow’s execution but nothing is strange except a timeout with the message : activity StartToClose timeout.

image

However, the workflow execution is marked as “Complete”, even though some actions have not been carried out in the workflow.

Is this a normal behaviour ?

Best regards,
Leo

Hi Leo,

Yes, this is expected behavior. Workflows will attempt to retry actions that fail, and this error message is just to inform you that a retry was attempted due to a timeout. If the workflow was unable to successfully retry an action, then the workflow would have failed with an error, but since this completed successfully it was a successful retry.

As to why some of your actions didn’t seem to carry out, that would require a deeper investigation into the logs for that particular execution.

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