Hey!
We are currently using the SDIM Integration to connect to our internal Service-Desk system. When we request access and provision to the end-system, we get each access-profile separated which means separated cases in the Service-Desk system. So for 1 request with let’s say 5 access-profiles, 5 cases in the end-system are opened.
In the GUI we can see that each access-profile has its own request ID. However, when checking in the VA we have found that there is a common request_id that is the same for all of these access-profiles that have been requested in the same request.
Also when checking the browser for API:s we can see that this ID is passed in the response headers: Slpt-Request-Id
We would like to fetch this ID and send it in the requests that are provisioned to the Service-Desk integration so that we can bundle all of these access-profiles into 1 case in the end-system, so it doesn’t get cluttered with a ton of requests.
For example, now we’d have a 1:1 ratio for access-profiles and entitlements. So If i request 10 entitlements for 1 application, this ends up as 10 cases in the end-system. Having this ID could help us make a rule in the end-system to bundle these together.
Currently we’re using a BuildMap rule to fetch accountAttributes and accountRequests which we are passing in the SDIM connector. Could we somehow fetch the Slpt-Request-Id in a rule, or is it even possible?
Thanks
Best regards,
Seb