Generic Service Desk with Ivanti

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi, I’m trying to setup the generic service desk connector to work with Ivanti service desk.
This issue is with the Authorization options in Ivanti.

Ivanti has limited methods for Authorization. There are 3 methods supported:

  1. They call the 1st OIDC but it isn’t. Its a custom endpoint to generate a JWT.
  2. Session key - Same as the custom login endpoint but generates a session key
  3. API key. this one is most promising.

To use the API key the Authorization header needs to look like.
authorization: “rest_api_key=45EC8381598D438DAC5E53DD10BAD333”

Is there a way to get the generic service desk connector to send the authorization header like this.

Here is the public docs for Ivanti APIs for reference. Using the REST API Key

Thanks

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