Forward Workitem to Workgroup

[rishavghoshacc (Rishav Ghosh)]

Hi all,

We are not able to forward Work-items to Workgroups on the UI

Is there a configuration that needs to be changed?

Thanks in advance

[Arun-Kumar]

Hi @rishavghoshacc ,
You can review the IdentitySelectorConfiguration settings by navigating to Debug → select the Configuration object → choose IdentitySelectorConfiguration. Find for the “IncludeWorkGroups” key in the file. Ensure that the boolean value is set to true, as this will allow the workgroup to appear in the dropdown.

 <entry key="IncludeWorkGroups">
              <value>
                <IdentityFilter name="IncludeWorkGroups" order="Ascending">
                  <FilterSrc>
                    <FilterSource>
                      <BasicFilter>
                        <Filter operation="IN" property="workgroup">
                          <Value>
                            <List>
                              <Boolean>true</Boolean>
                              <Boolean></Boolean>
                            </List>
                          </Value>
                        </Filter>
                      </BasicFilter>
                    </FilterSource>
                  </FilterSrc>
                  <OrderBy>
                    <String>firstname</String>
                    <String>lastname</String>
                    <String>name</String>
                    <String>id</String>
                  </OrderBy>
                </IdentityFilter>
              </value>
            </entry>