Hi all, We’re encountering issues when enabling/disabling a webservice connector account of identity in SailPoint IdentityNow via workflow. Account is getting enabled/disabled but during the following events are triggered: Add Entitlement Modify Account Passed (Identity Refresh) However, both ar…

I tried to use access profile in role to avoid Add Entitlement event issue while enabling account, still getting this event.

Hi @iamnithesh , thanks for the reply. I have updated Entitlement attribute type to group [{ED3579FE-FBA8-4831-A0A5-DFDECCB55D6F}] after that again i am getting same error while disabling/enabling account [{043637B3-60D2-4821-92F5-BF45FC7A6CEA}] Error : [“[ConnectorError] No configuration fou…

You need to add an HTTP Operation of type Add Entitlement-group (if group is the type of entitlement you have created. replace it with right value) and configure it with the API call info for adding that entitlement to a user

Thanks @iamnithesh I’ve now added the Add Entitlement operation, and it’s working as expected. I do have a question regarding the HTTP operation body configuration for retrieving the requested entitlement via API. Currently, I’m using the following structure: { "ID": "$getobject.nativeIdentity…

[image] Harsh Khandale: "Role": "$getobject.role$" it will be "Role": "$plan.role$" where role is the name of the account attribute that is set as entitlement type “role”

Hi @iamnithesh I have a requirement where I need to pass 3–4 entitlements across different attributes, and 2 entitlements under the same attribute. Right now I am passing 3–4 entitlements across different attributes I’m currently using the following request body in the Add Entitlement operation: …

Error in Webservice Connector: Add Entitlement & Modify Account Failing During Identity Refresh

Identity Security Cloud (ISC) ISC Discussion and Questions

iamnithesh (Nithesh Rao) May 6, 2025, 12:28pm 4

There is some gap here. I think you have marked the account attribute as Entitlement but not selected the type to be one of the entitlement types you have created.

Getting an error for create account

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Error in Webservice Connector: Add Entitlement & Modify Account Failing During Identity Refresh

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