Error! Exception occurred while getting license details. for Azure AD aggregation

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hi everyone, im trying to aggregate accounts to my AAD,

my test connection is successful but when i tried to aggregate my source, i got:

Error!

Exception occurred while getting license details.

what ive done:

  • removed ‘risky’ attributes as ive read in the previous issues before,

  • ensure that the right permissions have been granted as per this documentation:Required Permissions (see image below) - ive changed Directory.Read.All to Application too

however its still giving me the error. is there anything else i can troubleshoot?

You should be able to look at the authentication logs of the service principle in Entra-ID. I had a similar issue a couple of weeks ago, and used that to find that the secret was expired (so much for tracking that hehe).

There is probably a more detailled log on what exactly is being denied in Entra-ID, under "“Sign-in Logs” then the tab “Service principal sign-ins”. Hope this helps.

hi Oliver, the secret was just generated few hours ago so i highly doubt that, the test connection was successful too earlier. but just in case i need it, how do you obtain the authentication logs?

Hi,

There is an old thread asking the same queston - does this help? Getting error : **Error!** Exception occurred while getting license details in Azure Active Directory - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community

hi Alastair, i did that as well, still showing error unfortunately which is odd!