Epic Connectivity Issue in EpIC

SailPoint Human Fabric (SHF) SHF Discussion and Questions
1

:bangbang: Please be sure you’ve read the docs and API specs before asking for help. Also, please be sure you’ve searched the forum for your answer before you create a new topic.

Please consider addressing the following when creating your topic:

  • What have you tried?
  • What errors did you face (share screenshots)?
  • Share the details of your efforts (code / search query, workflow json etc.)?
  • What is the result you are getting and what were you expecting?

I am getting one issue in EPIC connectivity from VA to the EPIC Server. I am able to ping the Load Balancer URL of EPIC Servers but it gives me issue while doing the test connection.

Error: Ensure that EPIC host is reachable

But EPIC host machine is reachable via the VA.

2

Hi @Jadhikary

Can you please check the VA logs present in the log folder of VA, file name is ccg.log. Check which error you are seeing.

3

I have already checked the logs. It shows this only

Ensure that EPIC host is reachable

4

If possible, can you please share the entire log from VA?

One more question, is it only happening in one environment or both the environment.

5

Sure will share it on chat.

6

Thanks @kumarSinghM for helping.

7

No problem. Happy to help.

Thanks

Manish Singh