Enabling Request Accounts Under Manage Accounts Quicklink

[arshadayub62 (Arshad Ayub)]

Which IIQ version are you inquiring about?

Version 8.2

Please share any images or screenshots, if relevant.

Share all details related to your problem, including any error messages you may have received.

I am unable to ‘Request Account’ from manage accounts page for identities. Button ‘Request Account’ is disabled. I have enabled ‘Applications that support additional account requests’ option under Lifecycle manager configuration page and also configured ‘Allow requesting new accounts’ under quicklink populations for all the quicklinks. Can you please let me know if any configuration is missing from my side.
TIA

[kjakubiak (Kamil Jakubiak)]

You have to go to LCM Configuration and there is list of applications which support “Account Only Requests”, you have to add at least one application there.

Second thing you have to check is go to Quicklink Populations config in Gear Menu and ensure everyone (or desired one) has Request Account quicklink assigned.

[arshadayub62 (Arshad Ayub)]

Thanks @kjakubiak , I had missed adding my application under ‘Account Only Requests’. After adding my application am able to enable ‘Request Accounts’

[vishal_kejriwal1 (Vishal Kejriwal)]

@arshadayub62

Request Account’ is disabled

Do you have at least 1 Quicklink Population with under Quicklinks > Manage Accounts → Configure, the option ‘Allow requesting new accounts’ flagged ?

[arshadayub62 (Arshad Ayub)]

Thanks Vishal, I had missed adding my application under ‘Account Only Requests’.

[kjakubiak (Kamil Jakubiak)]

Great you can mark my post as solution so it will be easier to find this solution in the future.