Request account option is disabled from Manage accounts

[narayanag (NarayanaG G)]

Which IIQ version are you inquiring about?

[Replace this text with your version of IIQ. The more specific you can be (7.1, 8.3, 8.X), the more people can help. If you do not know, put Unsure.]
8.3p4

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Share all details about your problem, including any error messages you may have received.

*[ I have configured an Okta Web Services-based application in SailPoint IdentityIQ, including the test connection ,create operation,account aggregation, group aggregation. However, when I navigate to Manage Accounts, the Request Account option is disabled for users.

In the LCM Provisioning Configuration, I have already selected the configured Okta application under “Applications that support additional account requests”.

Could you please help me understand why the Request Account button is still disabled and how to enable it?,
]*

[vishal_kejriwal1 (Vishal Kejriwal)]

@narayanag

Request Account

Do you have at least 1 Quicklink Population under Quicklinks > Manage Accounts → Configure, the option ‘Allow requesting new accounts’ flagged ?

[narayanag (NarayanaG G)]

Thank you so much for your response. I have enabled ‘Manage Accounts’ and performed a logout and login. I’ve also attached screenshots of the Quick Links and Manage Accounts sections.

[vishal_kejriwal1 (Vishal Kejriwal)]

@vishal_kejriwal1

Allow requesting new accounts

Allow requesting new accounts - checked ?

[narayanag (NarayanaG G)]

Yes.

[vishal_kejriwal1 (Vishal Kejriwal)]

@vishal_kejriwal1

Allow requesting new accounts

What is the application type ?
does the featurestring contain ACCOUNT_ONLY_REQUEST ?

[narayanag (NarayanaG G)]

@vishal_kejriwal1 Application: Oka, type :Web Services <Application connector="sailpoint.connector.webservices.WebServicesConnector" created="1745769265095" featuresString="PROVISIONING, ENABLE, PASSWORD, AUTHENTICATE, UNLOCK, ADDITIONAL_ACCOUNT_REQUEST, ACCOUNT_ONLY_REQUEST" id="a9fe61c0966f1f67819677f4f7c71149" modified="1745950203205" name="Rakes_Okta_Webservice" profileClass="" type="Web Services">

[dheerajk27 (dheeraj kumar)]

In LifeCycle Manager Page → Applications that support additional account requests , have you added the application which you want to raise additional request for?

[SivaLankapalli (Siva Sankar Lankapalli)]

Hello @narayanag ,

You need to add the application to allow it in Manage Accounts.

Please follow these steps:

1. Navigate to the “Lifecycle Manager” page
   
   
2. Applications that support account only requests
   
   

Hope this will work for you. Let me know.

Thanks,
@SivaLankapalli

[narayanag (NarayanaG G)]

Thank you so much. I have verified the ‘Applications that support additional account requests’ section, and I can confirm that my application is selected

[dheerajk27 (dheeraj kumar)]

@narayanag ,

Can you please mark the comment as solution if issue is resolved.

[narayanag (NarayanaG G)]

issue is not resolved.

[dheerajk27 (dheeraj kumar)]

Hi @narayanag ,

You need to click on Solution button against comment which gave you solution like below:

[santhirajumunganda]

You are currently checking ‘Applications that support additional account requests,’ but you need to select the application under ‘Applications that support account-only requests,’ which is located in the Manage Accounts Options section.

[narayanag (NarayanaG G)]

Thank you so much for your help. Santhi raju.