Enable writeback of Custom attribute to Workday from IDNOW

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi Experts,

We need to writeback some of the attributes to Workday from IDNOW, could you please guide us how to achieve this requirement.

Thanks
Nitin

2

Hey Nitin,

I would do the following:

  • Create writeback attributes as identity attributes, if not already exist, and populate them with desired value on identity profile. Depending on requirements, you could use a firstValid transform.
  • Configure mapping between identity attributes and account attributes on Workday create profile.
  • Enable Attribute Sync on Workday → Account → Account Sync and watch the magic happens :slightly_smiling_face:

Cheers,

3

Hi Kenny,

Thanks for the reply, we have already done this setting but we need to know what changes needs to be done on Workday side to enable writeback. While doing the writeback we are getting below error:

[“sailpoint.connector.InvalidConfigurationException: [ InvalidConfigurationException ] \n [ Possible suggestions ] You cannot initiate this action because there are other pending or completed actions for the person that conflict with this one. \n [ Error details ] Validation error occurred. Effective From must be less than or equal to Effective Through!”]

Thanks
Nitin

4

Hey Nitin,

As long as service account has proper write permission, attribute sync should work. The error seems to indicate that there is a constraint being violated on Workday when updating certain attribute. I would suggest you check with client’s Workday SME.

Cheers,

5

Thanks Kenny, we will connect with Workday team to see if service account has correct permission for writeback.

Thanks
Nitin