Email Template issue

[dikshya53 (Dikshya Nepal)]

Which IIQ version are you inquiring about?

8.3

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Share all details about your problem, including any error messages you may have received.

*All of the variables are working except the RequesterDisplayName.

[vishal_kejriwal1 (Vishal Kejriwal)]

Is variable is input to the email template or this is calculated using some rule / login in template itself ?
check were this variable is declared ?

[ashutosh08 (Ashutosh Singh)]

Hi @dikshya53,

Is it possible for you to share the template and let us know from where you are triggering this mail.

Thanks

[Arun-Kumar]

HI @dikshya53 ,

When using this email template in a workflow, ensure that the “requesterDisplayName” argument is included in the workflow step. This value can be obtained from the “requester”.

Add the below argument to workflow step and check the email.

 <Arg name="requesterDisplayName">
        <Script>
        <Source>
            import sailpoint.object.Identity;

            Identity id=context.getObjectByName(Identity.class,requester);
            if (id != null){
            return id.getDisplayName();
            }
          </Source>
        </Script>
      </Arg>

[dikshya53 (Dikshya Nepal)]

Thank you everyone. $launcher worked for me.