Email Template Customizaton - Inline CSS / HTML

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.4p2

Share all details about your problem, including any error messages you may have received.

*I have some email templates that I use when new hires get onboarded. The email we have has some verbage in it about the users being onboarded and for managers to submit requests for any access they need that’s not included in roles.

I’ve been trying to find a way to bolden and italisize one paragraph within the template. But inline CSS isn’t working with the em and strong tags.

Is there a way to accomplish what i’m trying to do or no?*

2

Assuming you are expecting the result to render in Outlook desktop, there are usually some shortcomings to how it renders certain CSS.

I would be surprised if something this simple didn’t work:
<b><i>Bold Italic</i></b>

You could also try this:
<span style="font-weight: bold;font-style: italic;">Bold Italic</span>

3

As an example

A network account with standard user access has been successfully created for your new employee or contractor. Please allow up to two (2) hours for the identity to synchronize across our systems. After waiting, please use the link below to access IdentityIQ and submit any additional access requests as needed.

I’m trying to break this into two paragraphs with a line between them and bolden / italisize the second paragraph so it reads like this

A network account with standard user access has been successfully created for your new employee or contractor.

Please allow up to two (2) hours for the identity to synchronize across our systems. After waiting, please use the link below to access IdentityIQ and submit any additional access requests as needed.

5

I’m not seeing anything fancy. You should be able to drop basic html in your Email Template:

<Body><![CDATA[
<html>
  A network account with standard user access has been successfully created for your new employee or contractor.</br></br>
  
  <strong><i>Please allow up to two (2) hours for the identity to synchronize across our systems. After waiting, please use the link below to access IdentityIQ and submit any additional access requests as needed.</i></strong>
</html>
]]></Body>
4 Likes
6

@sunny_tsang Use this email template, customize your inline CSS and content based on your business case needs.

Sample-EmailTemplate-AccessRequest-Manager.xml (3.1 KB)

7

Hi @MRP4ND4

IIQ email templates have limited HTML support.so you can use these basic HTML tags like header , bold, Italic and inline tags

8

@MRP4ND4 Normal <b>text</b> should work in email. We are using it at multiple templates. Could you please share your email template where it is not working and we can figure out what could be the issue?