Duplicate sequence number '8' encountered for endpoint 'Remove Entitlement' of type 'Remove Entitlement'

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello Sailors,
I am getting the below error when I tried to remove the Remove Entitlement Operation from the Webservice connector and add it back. Does anyone has any idea why this error occurs and how we can resolve this without resetting the source or deleting and configuring that again.

Duplicate sequence number ‘8’ encountered for endpoint ‘Remove Entitlement’ of type ‘Remove Entitlement’.

All the help will be highly appreciated.

Thanks
Sumit

2

Hello @sumit_rivian,

This issue sounds like it might be specific to your environment, and therefore require SailPoint support to review your tenant’s logs to troubleshoot the issue. Can you please open a support ticket?

3

The Web Service connector contains a list of Connector Operations (i.e. ‘Test Connection’, ‘Account Aggregate’, etc). Each of the Connector Operations has a unique sequence number, which you can see in Debug. Check the uniqueness of ‘sequenceNumberForEndpoint’, you will have the number 8 multiple times