InterruptedException

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi

need help on the Issue for remove Entitlement operation in webservices

**Error : **
sailpoint.connector.ConnectorException: java.lang.InterruptedException: Timeout waiting for response to message 6 from client 4f11d10c-c5f9-4273-818c-adea0936ac1 after 60 seconds.

Thanks
Prashanth

2

Hello @PrashRV,
Good day

Could you please increase the timeout duration to 5 minutes .After that check.

Thank you!"

3

Can you provide more details. This looks to be a timeout issue. You can add provisioningTimeout and retryableErrors if you want to try this option.

4

Hi,

Thanks for the replies,
I have updated the timeout to 500, error is gone but remove entitlement on webservices is not working

Thanks
Prashanth

5

Is the call working when you make it from postman or similar tool.
Can you share the remove entitlement operation once.

6

Hi @udayputta,

thanks for the reply, i have configured two endpoints for removal purpose
one for fetching user object from target and use that details in second endpoint to perform remove entitlement on user on target
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Note : response attributes, parentendpoint is configured

pls let me know anything am I missing, the accessrequest is getting successful but entitlement is not getting removed from user profile on target.

Thanks
Prashanth

7

Yes its working form postman and with static values

8

Just check this out. Add a before operation rule in Remove Entitlement - from User and check if you are able to get the data passed by Remove Entitlement - Get Object. I believe you are not getting the response from this operation.
Also paste the json instead of the screenshot from UI. It will be easy to see everything at one place.