Disable the Entra AAD account and removing access for the account are failing in Sailpoint ISC

I have terminated the user and disabling the Entra AAD account and removing access, but we are getting the following error for disabling Entra AAD account and remove entitlements.
Error due to concurrent requests being made to the tenant. Please wait briefly and retry

Hi @Ramamohan - how are you running these actions currently? With lifecycle states, custom workflow, etc

Issue here is they are being executed simultaneously, so would need to decouple them if possible. Can give recommendations if you explain your current configuration for this

with Lifecycle state

Hi, This error usually is thrown when you run multiple updates on the same user in Entra ID simultaneously . Does the user have many entitlements which ISC is trying to remove in multiple transactions?

I think your requests are hitting Entra simultaneously which is causing the throttling error. You might want to try separating the disable and entitlement removal into two separate lifecycle states so they don’t fire at the same time.

see if you can decouple the disabling account and removing entitlement operations into 2 separate lifecycle states, or handle through a custom workflow

Seeing these errors pop up, now, consistently, as of a week or 2 ago, when licensing is involved.