Hi
We have used https://.api.identitynow.com/cc/api/user/enabled API to disable the identity, however, we are trying to fetch the disabled identities using inactive:TRUE , inactive:true search query which is mentioned in Managing Identities - SailPoint Identity Services but we are not getting the results as expected. Any thoughts on this is much appreciated.
Thanks
Narendra
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When did you disable them? Our search database does have a lag as data from the operational databases has to be ingested into search first. This lag can depend on system load, but shouldn’t take more than a few hours. You should be able to use the search query inactive:true. If it’s not working after some time, I suggest opening a support ticket.
Hi @colin_mckibben,
Thanks for the quick response, we have disabled the users couple of days back, but still we are not able to see the search results using the given search query.
we will raise a support ticket
Thanks
Narendra
Hi
Below query will give the expected output
@accounts(source.name:IdentityNow) AND @accounts(disabled:true)
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