Department attribute is blank in ServiceNow connector

[guilherme_sec (Guilherme Santos)]

Hello everyone

I have a ServiceNow connector attribute department, Sass type.

When creating an account, the department attribute is populated, but when the attribute is updated it is blank.

Has anyone had this problem?

[udayputta]

hi do you see this attribute is provisioned to target without any failures? Do you see that on the user in servicenow?

[mcheek (Mark Cheek)]

Department is a reference field, so it’s possible it’s not picking that up. On the advanced settings try adding the parameter sysparm_display_value = all in the request parameter map section

Advanced Settings

[guilherme_sec (Guilherme Santos)]

@udayputta

hi do you see this attribute is provisioned to target without any failures? Do you see that on the user in servicenow?

Yes, of course, the attribute appears in the Search option, and in ServiceNow, it appears pre-populated. Have you ever set up a ServiceNow SaaS?

If so, can you show me how the “department” attribute is pre-populated?

[guilherme_sec (Guilherme Santos)]

Oh, thanks, I will learn the article and try it.

[udayputta]

Yes used ServiceNow VA connector. Never had to do anything extra. For ServiceNow Dot Walking attributes like cost_center.name had to do extra config. Otherwise if the value is available i am able to retrive it without a problem

[Chaitanya_Jaya (Jaya Chaitanya Maddala)]

Hi @guilherme_sec
Did this issue got fixed for you we are also facing same issue with department attribute. if its fixed, could you please share the steps/solution.

Thanks!

jay