Hi Guys,
Has anyone experienced a delay in sending user invitations after an account has been successfully provisioned?
Currently, we are experiencing delays of 10 to 30 minutes, or sometimes even longer. Does anyone know the reason for this delay?
Hi @jinmartin,
Can you check load of your system?
As we experienced this in our lower environment when there were too many aggregations scheduled in the system.
Thanks
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@jinmartin Usually it should send the email within a minute or so. Please check your dashboard if there is some task going on while you provision the account.
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Hi @ashutosh08, Thank you, I tried creating an account again, and no aggregation was running. However, the user invitation is still delayed.
Hi @shekhardas1825, Thank you.
I tried creating an account again, and no aggregation or other task was running. However, the user invitation is still delayed.
In the email settings could you check if the mail is directed to intended recipients or a test address
Hi
You may using [email protected] email address in the From address so your customer domain taking time to get unknown domain mails. So you can try by using your customer email as from address and check.
Ref:
Setting Custom 'From:' Addresses - SailPoint Identity Services
Thanks,
Siva.K
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As @sivakrishna_1993 mentioned this might be the case aswell
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Hi @sivakrishna_1993 Yes, we are currently using the [email protected]. I will try your suggested solution and get back to you.
Thank you!
Hi @Yathish, we are using a test address.