Customer success portfolio Silver suite

Hey team, finally got another ISC client, question: they bought the silver suite for CSM:

-It says 40 sessions included: how long is a session?

-Do these sessions include technical implementations as well as guidance for setting up the instances and initial connectivity (HR/AD)?

Been away from ISC for a while :slight_smile:

Best regards,
Seb

Hi @Swegmann - welcome back to ISC!
You should have faster response to this from support@sailpoint.com, who might have the latest info on this in case one of us here has outdated info.

Hi Sebastian, nice to see you back in ISC :wink:

1 session is 1 hour long.
These sessions does not include any hands on work by the architect asssigned (i guess you are refering to the AAA sessions) but guidance, best practice and advice from the architect for a given topic.

Feel free to reach out to my SailPoint email should you guys need more info, i can refer you.

Cheers,

Rasmus

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