Custom SaaS Connector: Command Timed Out

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello Experts,

I have a custom SaaS connector deployed in my production environment for 1 year now. It was working without any issue till this evening, all of sudden we are seeing that test connection is not working and throwing command timed out error.

Further I validated CLI logs there I could see that it is running through the test connection functions without any issues and logs are printing success message.

I have checked the target application API using postman it is working without any issues.

I have same connector deployed in sandbox environment and it is working fine there.

Currently, I am not sure why it would show command timed out when I see code is running any issues in the CLI logs.

I have raised a case to SailPoint, but I need your views on this.

Please suggest.

Regards,

Shekhar Das

3

Don’t saas connectors run on the tenant and not the VA?

4

sorry not checked it is sass :expressionless_face: my bad

thanks for pointing

5

Have you considered adding keepAlive commands in your code? I have to do this with API endpoints that are slow

6

@mcheek Thank you for your reply.

It was automatically resolved after an hour. Seems like an issue with the vendor SaaS module.

Regards,

Shekhar Das