Create account in AD

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello everyone

Can anyone explain this issue?

I processed my authorized source and then the account was supposed to be created in AD due to RBAC, but it wasn’t created.

It shows this error

[“com.sailpoint.connector.source.SourceNotReachableException: Source AD - GDS - Guilherme Gomes [source] is not reachable, diagnostics: {"connector":"active-directory-angularsc","status":"SOURCE_STATE_FAILURE_CLUSTER","healthy":false,"healthcheckDisabled":false,"healthcheckCount":71,"lastHealthcheck":1750109958571,"statusChanged":1749818562816}”]

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2

Hi @guilherme_sec

Troubleshooting steps ,based on stack trace error:

  • Source: AD - GDS - Guilherme Gomes is not reachable: - so please check status of your Active Directory connector : AD - GDS - Guilherme Gomes

  • statusChanged":1749818562816(Friday, June 13, 2025): indicating when the status changed to unhealthy.

It seems since last 4 days, there is a connectivity issue with the Active Directory connector : AD - GDS - Guilherme Gomes

statusChanged - 1749818562816-
GMT : Friday, June 13, 2025 12:42:42.816 PM
Your time zone : Friday, June 13, 2025 4:42:42.816 PM GMT+04:00
Relative : 4 days ago

3

Hi @guilherme_sec,

Can you please do a test connection on the AD source and post the result here? It seems that the source is not reachable from the IdentityNow.

Thanks