Dear experts,
We are currently facing challenges setting up our VA. The ccg service does not start up and we have seen a mismatch in the images stored on the VA and the image CCG tries to use to start up:
Does anyone know what could cause this? Insights or help would be much appreciated!
Thanks and warm regards
Tamalika
Hello @tamalika01
When you upload a new config.yaml file you should expect a new ccg docker image to be downloaded within a few minutes. Make sure you have uploaded the config to the correct folder (/home/sailpoint/config.yaml) and that you have obeyed the passphrase restrictions with special characters.
My guess is that the systemd service tries to start a newer version than the docker container currently present. When this is done, you should see something along the lines of:
SERVICE_SETUP ccg has FINISHED
in the charon.log.
If you already have waited sufficiently, I’d recommend you trying to redeploy the VM from start.
Thanks for your response, what do you mean by redeploying the VM from the start?
If the process does not complete to integrate a new virtual appliance, it is often best to redeploy a new image and start over. Some tips to keep in mind:
Alicia
Hi Alicia, thanks for your response!
We exactly did what you said. However, after uploading the new credentials on the config.yaml file, the “Test Connection” does not work from the tenant.
In the log files I can see the following:
And there is no movement on the logs…
